Abstract Artificial intelligence applications are one of the most important modern technologies that have emerged in recent times, which have shaped a major change in the functions of institutions, especially the scope of libraries and information. This study was described the role of Artificial Intelligence Applications of knowledge management in different information organizations, as well as to identify the reality of employing artificial intelligence applications in libraries to enrich the Knowledge Management, exposing the relationship between artificial intelligence applications and its ability to develop technical and administrative processes in libraries of Knowledge Management and Knowing the challenges facing the libraries to apply the artificial intelligence applications. The research is based on descriptive method by content analysis of literature review by listing the most important and related published Arabic and foreign literature it was token the studies that are focused in Artificial Intelligence Applications of knowledge management in information organizations. The study conclude that the most important results of which are: There are a lot of libraries that apply artificial intelligence technology in their services, whether technical in the provision of services, references and others, which undoubtedly facilitated the ease of retrieval and search for the users, the available studies discussed various aspects of the reality that this new application plays in facilitating library services, and most studies agree on that to facilitate services and their quality intelligence and the application of artificial intelligence requires the availability of a set of basic ingredients and requirements, such as strong technical equipment, and qualified human resources capable of using and developing this technology. The study recommended the necessity for libraries and information centers to strive to keep pace with the changes of artificial intelligence and to make the right investment for knowledge management, increasing field studies to explore the requirements of artificial intelligence technologies and diversity in the services provided by artificial intelligence in the library and activating them effectively.

References for the University of Khartoum Library, as it relied on applying the experimental applied approach and case study methodology, using various tools such as the interview and checklist, as well as the expert system container (Mini). KSR Tool), in order to be tested when designing and building the proposed expert system in the reference service to serve the response to reference inquiries. She also explained that by setting up a record prepared in a manner that helps the reference specialist to record questions and reference inquiries, to form a large and huge knowledge base that helps to obtain answers to similar inquiries, and thus includes in expert systems to automatically respond to the inquiries of the beneficiaries. From the above, the researcher discussed the basic steps for doing this through the reference interview, drawing a map of the question and placing it in the framework of the appropriate response to it. The required hardware for the application is reported In addition, they need: knowledge engineers, expert reference service providers, librarians, devices and equipment for expert system development, programmers and system designers. The beneficial ways of using and investing in artificial intelligence applications and how they can be employed, as this can only be done with the presence of specialists who have sufficient experience, necessary skills and accurate knowledge of the needs of the beneficiaries, this is what finds proper employment to facilitate business and improve the quality of services and technological expertise. When talking about the principles for the selection and evaluation of expert systems, a study was recommended by (Muthy and Cole) to find out appropriate databases and information to determine the appropriate when selecting expert systems, as it focused on the use of recall metrics Accuracy and indicators to measure the beneficiaries' satisfaction, the application that will be applied in the office, then measuring the system’s ability to perform and knowing how it benefits from that, as the study worked on responses by the beneficiaries to direct a number of objective questions when searching for appropriate sources for their performance according to the specific research questions. Analyze data using standard deviation. There are some examples of using the artificial intelligent systems in the library like AuRoSS Rebor in Figure 1, it is an automated shelving system that was developed in Singapore. Figure 1. The Robert AuRoS. Also the Robort Nao in the Figure 2 that presented by Westport Libraryin America wich teaches the children computer programming skills with the ability to speak different languages. The Role of Artificial Intelligence Abilities in Library Services 571 Figure 2. The robert nao. 9.3. Knowing the Challenges Facing the Libraries to Apply The Artificial Intelligence Applications It is no secret that the use of technology and smart machines relieves people of many risks and pressures when doing work that requires extensive experience and great adequacy, but as we know that the presence of technology may facilitate operations and at the same time it is in itself a double-edged sword that faces many challenges, There are many challenges that prevent the use of artificial intelligence services and what is related to them, and among the most prominent challenges is the lack of qualified material and human equipment, which reflects the lack of acceptance of artificial intelligence technology

[11]. Another study indicated the causes and challenges centered around the employees ’lack of familiarity with them, and the lack of sufficient experience to work on managing and developing them in the future

[12]. When using these applications, some studies indicated the necessity of the rights of publishers or technology owners as a solution to face the challenges that serve proprietary data. And open to beneficiaries, and this is confirmed by a study

[16]. The study of

[11] also recommended the need to raise awareness for students about the correct and effective use of available networks and databases that accompany artificial intelligence. As a summary of the opinions of the studies that have been discussed about the challenges that libraries face in applying artificial intelligence: the weakness of qualified material and human equipment, lack of familiarity with the staff with it, and the lack of sufficient experience to work on managing and developing it in the future, and as appropriate solutions to these challenges: Increasing awareness of students about the correct and effective use Available networks and databases that keep pace with artificial intelligence. 10. A Summary of The Previous Studies When reviewing the intellectual production that are published about this new application, the researcher found that there is an application and a lot of abundance for it in various Arab and foreign studies, this means the interest of institutions to develop and keep pace with the waves of technology that facilitate the technical and administrative processes that they need. The researcher came up with a set of conclusions, the most important of which are:  The existence of an abundance and There are a lot of libraries that apply artificial intelligence technology in their services, whether technical in the provision of services, references and others, which undoubtedly facilitated the ease of retrieval and search for the beneficiaries.  The available studies discussed various aspects of the reality that this new application plays in facilitating library services, and most studies agree on that to facilitate services and their quality. It also discussed the most prominent services that can be used in the application of artificial intelligence to facilitate the provision of the service, and also explained to us the challenges that libraries may face in implementing this and what solutions can be followed to avoid them, and work to manage and develop them.  The application of artificial intelligence requires the availability of a set of basic ingredients and requirements, such as strong technical equipment, and qualified human resources capable of using and developing this technology as mentioned in this Table 1. Table 1. The potential of artificial intelligence in the knowledge management system. The potential of artificial intelligence in the knowledge management system Material resource management - Track the movement of sources in the shelves - Track the status of sources (borrow, returns, technical operations) Human Resource Management - Calculate the number of visitors and their movements - Direct them to the resources they need Monitor the library environment - Lighting activation in case if the users inside the libraries - Feeling the presence of dangers in the library such as fires and others 11. Conclusions and Recommendations This study that you have in your hands which is covered the reality of using artificial intelligence applications to develop technical and administrative processes in libraries, and included 3 chapters that able the libraries to apply and employ artificial intelligence 572 The International Arab Journal of Information Technology, Vol. 19, No. 3A, Special Issue 2022 in Omani libraries after touching and knowing the experiences of other libraries in the application of this aspect that the study dealt with, and it comes out with results that contribute to adding new and developing proposals suitable for libraries. With this amazing endless acceleration witnessed by technology, communication and knowledge sharing technologies in various fields of life, it became necessary for libraries and information centers to keep pace with these changes so that they can perform their tasks and services quickly and effectively. Working in artificial intelligence applications will generate knowledge and invest it in an optimal investment, thus facilitating the provision of services to the beneficiaries. 12. The Study Recommendations:  The necessity for libraries and information centers to strive to keep pace with the changes of artificial intelligence and to make the right investment.  Increasing field studies to explore the requirements of artificial intelligence technologies.  Diversity in the services provided by artificial intelligence in the library and activating them effectively. References

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