The International Arab Journal of Information Technology (IAJIT)

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An Empirical Examination of Maturity Model as Measurement of Information Technology

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  The  aim  of  this  study  is  to  evaluate  information  t echnology  governance  implementation  in  the  Jordania n  domestic  banks using the maturity model. An empirical survey  using self-administered questionnaire has been carried out to achieve the  study  objectives.  The  study  results  reveal  that  Jor danian  domestic  banks  applied  effective  awareness  a nd  communications,  responsibility  and  accountability,  and  skills  and  e xpertise  dimensions  mainly,  while  they  do  not  do  en ough  with  regard  to  the  other  dimensions  (tools  and  automation,  “goal  setti ng  and  measurement”,  and  “policies,  plans  and  proce dures”).  The  study  main  recommendation  for  domestic  banks  is  to  give  m ore  attention  to  information  technology  governance.  Professionals  in  Jordanian  domestic  banks  should  work  more  to  increa se  the  information  technology  governance  strength  for  all  of  its  dimensions.    


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