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An Empirical Examination of Maturity Model as Measurement of Information Technology
The aim of this study is to evaluate information t echnology governance implementation in the Jordania n domestic
banks using the maturity model. An empirical survey using self-administered questionnaire has been carried out to achieve the
study objectives. The study results reveal that Jor danian domestic banks applied effective awareness a nd communications,
responsibility and accountability, and skills and e xpertise dimensions mainly, while they do not do en ough with regard to the
other dimensions (tools and automation, “goal setti ng and measurement”, and “policies, plans and proce dures”). The study
main recommendation for domestic banks is to give m ore attention to information technology governance. Professionals in
Jordanian domestic banks should work more to increa se the information technology governance strength for all of its
dimensions.
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