The International Arab Journal of Information Technology (IAJIT)

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Graph Convolutional Networks for Email Sentiment Analysis: A Joint Modeling Framework Integrating Behavioral and Linguistic Features

Rongli Tang,

This paper aims to conduct an in -depth study on the sentiment analysis of emails based on Graph Convolutional Networks (GCNs) (our model) and proposes a joint modeling method that integrates sentiment and behavioral features. The research presented in this paper makes use of a variety of open -source datasets, including, but not limited to, files from Enron, SpamAssassin, and Ama zon Reviews, to mention just a few. In order to do preprocessing on the dataset, noise should be removed, the dataset should be broken up into tokens, and stop words should be eliminated. This will guarantee that the data is of the highest possible quality at all times. This is followed by the use of a multitude of baseline models, including Bag of Words (BoW) , Term Frequency -Inverse Document Frequency ( TF -IDF ), Long Short -Term Memory ( LSTM ), Bidirectional Encoder Representations from Transformers ( BERT ), and others, in order to validate the job of the sentiment analysis. When it came to the exercise of categorizing sentiments, we performed far better than the other baseline models. In terms of accuracy, precis ion, recall, and F1 value, our Area Under the Cu rve (AUC) was 0.94, our accuracy rate was 92.5%, our precision rate was 90.3%, and our recall rate was 86.7%. In comparison to prior models, we improved the F1 value by 2.3% and made the integrated modeling of emotion and behavior 3.7% more accurate. In the last sec tion of the research project, the researchers investigate potential applications of the GCN -based sentiment analysis model in the real world, with the goal of enhancing people ’s motivation and happiness. According to the findings of the research, our approach is capable of accurately identifying changes in state of mind and conduct in the content of emails. In real scenarios, user satisfaction increased by 15% and engagement increased by 20%. Therefore, our model has broad application prospects, e specially in personalized recommendation systems and intelligent service optimization .

 

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